Who are we?

We are a globally expanding software technology company that helps brands communicate more effectively with their audiences. We are looking forward to expand our people capabilities and success in developing high-end solutions beyond existing boundaries and establish our brand as a Global Powerhouse.

We are free to work from wherever we want and go to the office whenever we like!!!

What is the role?

We are looking for a Senior Customer Care Engineer to take part in our Customer Care team. You will play a critical role in the success of our customers by providing best-in-class support, and acting as a liaison between the customer and various internal teams in order to resolve inbound inquiries in a thorough and efficient manner.

What you’ll be responsible:

  • Developing relationships with customers, answering their questions via e-mail, phone and helpdesk application,
  • Communicating requests which comes through customers to the relevant departments,
  • Providing the first point of contact for all client inquiries, support requests, and issue resolution,
  • Becoming an expert in all products and take advantage of opportunities for continuous learning,
  • Providing ideas, suggestions to promote process and quality improvements,
  • Provide application support for our products

We are looking for a passionate talent who has;

  • University degree in a related field (Preferably Computer Programs, Mathematics, Electrical, and Electronics or Computer Engineering),
  • Min. 5 years of working experience
  • Customer-oriented with strong communication skills,
  • Ability to learn quickly and think creatively,
  • Ability to work effectively independently and within a team environment,
  • Strong analytical, problem solving and customer support skills required,
  • Basic database and SQL knowledge,
  • Basic HTML knowledge,
  • Good command of both written and spoken English,
  • Experience in the digital and marketing tech environment is preferable.
  • Willingness to works shift pattern essential and occasionally work weekends

Join our team!